We’ve been providing businesses with high quality hosted telephony solutions for over a decade and are delighted to launch the future of data communications – Evonex.

The Evonex is one of the most feature rich solutions on the market and will put your business above the competition, with intuitive communications and reporting between staff, suppliers and clients.

Here, we take a look at some of the most impressive benefits of Evonex to help you understand if it is right for your business aims:

The top 5 benefits you can enjoy

Advanced functionality

  • Intuitive user portal
  • HD voice and video
  • Selective CLI presentation
  • Hunt groups and call queue management
  • Failover should your connection go down
  • Desktop, smartphone, handset compatibility

Evonex is a reliable, high performance system that includes all the standard features such as call waiting, voicemail, call forwarding and music on hold, as well as an incredible range of advanced features. It is through these advanced features that you can truly impress your customers and deliver professional communications at all times.

One major point to consider is that it has a built-in failsafe; should your connection go down for any reason, you will still be contactable and won’t miss those all-important calls.

In-depth reporting

With the system’s Wallboards (dashboards), you can view call performance data including call activity and handler information, from any internet enabled device or in the office. Once this data is reviewed, it provides invaluable insight into call level performance and ultimately, areas of improvement.

This software allows you to view performance based on different departments and groups in your business. Displayed in quick and easy to understand visuals, it’s ideal for project managers and directors to assess productivity in a timely fashion.

Significant cost savings

There is absolutely no capital outlay for the system as you are invoiced on a monthly basis for an agreed amount. You only ever pay for what you use (typically per handset), so you’ll never be overcharged on your communications.

The value of Evonex is extremely high when you take into account both the cost savings from a traditional PBX system and the functionality gained.

Flexible communications

As Evonex allows you to easily communicate from office handsets, connected mobiles and home telephones, staff are always reachable and with features such as voicemail to email, there are a number of ways to get in touch with the opportunity of a quick response.

Telephone numbers can also be routed across a number of devices; you can be out of the office or working from home but the caller won’t need to know a different number to reach you, or even learn that you’re away from your desk.

Improved customer experience

Combined, the features of the system provide your staff with the tools to better manage and improve client relationships, with the possibility to increase client retention. In particular, the IVR call queuing and routing plans are very effective, as well as the high voice quality of calls and always being contactable with failsafe measures in place.

For more information, please see our Evonex product brochure.

How can you get access to Evonex?

To benefit from this system, the installation is quick and easy once your premises have been checked by our engineers. Installation can take place at a time to suit you that causes the least disruption to your workflow.

To make the most of the functionality, we will also install the best choice of handsets and train staff on how to use both the software and hardware. Most companies see a prompt increase in productivity and the reporting features frequently highlight areas of improvement.

Discover the Value of Mobility with Evonex

Based in the cloud, Evonex has been designed to improve efficiencies and is cost effective to install. One aspect of the platform that makes it so appealing to businesses is it’s mobility with the Evonex Mobile Softphone.

Discover how you can make your business more mobile with Evonex by utlising it’s smartphone app in and out of the office:

Evonex Solution
Evonex Success Stories
Evonex ‘How To Videos’

The app is quick and easy to use and once downloaded and logged in, you have access to the cloud based system and can stay in touch with your colleagues and clients, access your contact lists and call logs.

Essentially it lets a user’s smartphone become an extension of the phone system and simplifies communication. By having so much potential in your pocket, you’ll never need to miss a call, conference call or instant message again.

Benefits

  • Be contacted on a single number in or out of the office
  • Communicate easily out of the office
  • Choose which number to present to callers
  • Manage call forwarding
  • Simultaneous ringing
  • Track, record and share conversations

This app is available to download on both iOS and Android via Apple App Store and Android Apps on Google Play, meaning the vast majority of people wanting to access it on their smartphones will be able to.

Functionality

The app means you will never need to miss a call again; it alerts you to voicemails and text messages, whilst storing calls on the local mobile device for your records. Storing logs is useful as it allows you to easily return calls.

Other core features include push notifications saving battery life, seeing colleagues availability, instant messaging, call history, quick dials and conference settings.

Ease of use

With the aim of simplifying communication on the go, the app itself is very easy to use and allows you to update your preferences to tailor it to your own needs.

The menu has been designed to be user friendly and once you’re logged in, you can make calls within just a few seconds.

Be more competitive

In today’s highly connected world expectations have changed; clients have more of an assumption that staff will be reachable and able to help them; by using the Evonex hosted telephone system and with the Evonex mobile app, you’re increasing your potential for customer satisfaction as well as staff productivity.

Speak to our team for a free telecoms review

At Southern Comms we have a dedicated team and over 50 years’ experience in providing award winning telecoms solutions. We’re incredibly proud of Evonex and its exclusivity to us.

Call us today on 01256 391 046 to arrange a free telecoms review where we can create a bespoke solution based on your specific needs. As Evonex is a hosted telephony system suitable for all business sizes, it may be the ideal upgrade to enhance your communications.